Refund policy

Refund & Returns PolicyThe Happy Garden Ltd (THG) 


At The Happy Garden Ltd, we are dedicated to delivering the highest quality products and exceptional customer service. If for any reason you’re not completely satisfied with your purchase, we’re here to assist. Please read our refund policy carefully to understand your options and the process involved. 


1. Returns 

If you are not satisfied with your purchase, you have 15 days from the date of delivery to request a return.  

To be eligible for a return, your item must: 

  • Be unused and in the same condition that you received it.
  • Be in the original packaging with all tags, seals, and labels intact.
  • Include proof of purchase (order confirmation or receipt)

Please note that certain items may be exempt from return, including: 

  • Goods such as gardening gloves or plants.
  • Gift cards or downloadable digital products.
  • Sale or clearance items (unless otherwise stated). 

 

2. Refund Process 

Once we receive your returned item, we will inspect it and notify you via email regarding the status of your return. If your return is approved, a refund will be issued to your original method of payment. 

Please allow 5–10 business days for the refund to process, depending on your bank or payment provider. 

Please note: 

  • Shipping costs are non-refundable.
  • If your order included free shipping, the actual shipping cost (typically £5.99–£7.99, depending on the order size) may be deducted from your refund.
  • If the product is not in its original condition or is damaged, a partial refund or no refund may be granted.

3. Exchanges 

We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please contact us at returns@thehappygarden.uk within 10 days of receiving your order, including your order number and, if applicable, photos of the item. 

4. Shipping Returns 

To return your product, please get in touch with our customer service team at returns@thehappygarden.uk for instructions and the return address. 

  • You will be responsible for paying the shipping costs for returning your item, unless the return is due to an error on our part (e.g., defective or incorrect items).
  • We recommend using a trackable shipping service or purchasing shipping insurance to ensure the package arrives safely. We are not responsible for lost or undelivered returned items. 

5. Non-Refundable Items 

The following items are not eligible for refunds: 

  • Opened or used products.
  • Sale or promotional items (unless otherwise stated).
  • Goods such as gardening gloves or plants. 

6. Late or Missing Refunds 

If you haven’t received your refund yet: 

  1. Check your bank account or credit card statement.
  2. Contact your credit card company or bank, as it may take some time for your refund to be officially posted. 

If you’ve completed all of these steps and still have not received your refund, don't hesitate to get in touch with us at info@thehappygarden.uk. 

7. Contact Us 

If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us. 

 

The Happy Garden Ltd

Email: returns@thehappygarden.uk 

Phone: 020 8050 8919 

This refund policy does not affect your statutory rights under UK consumer law.