Privacy policy
At The Happy Garden (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase on our website at https://www.thehappygarden.uk (the “Site”). By using the Site, you agree to the practices described below.
We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other relevant data protection legislation.
1. Information We Collect
We collect the following types of personal information when you interact with our Site:
- Personal Information: When you place an order or contact us, we collect your name, billing and shipping address, email address, phone number, and payment details.
- Automatically Collected Information: This includes your IP address, browser type, device type, pages visited, referral source, and other technical data.
2. Lawful Basis for Processing Personal Data
Under the UK GDPR, we must have a lawful basis to process your personal data. We process your information under one or more of the following bases:
- Contractual Necessity: To fulfil our contract with you when you place an order (e.g., to process payments, deliver goods, or provide support).
- Legitimate Interests: To improve our services, run our business effectively, prevent fraud, and maintain security.
- Legal Obligation: To comply with legal requirements such as tax accounting regulations.
Consent: For email marketing or newsletters, we only send communications if you have explicitly opted in. You can withdraw consent at any time.
3. How We Use Your Information
We use your information to:
- Process and fulfil your orders.
- Communicate with you about your order or inquiries.
- Send marketing or promotional materials (only if you’ve opted in).
- Improve our Site and customer experience.
- Prevent fraud and ensure website security.
- Comply with legal and financial obligations.
4. Shopify as Data Processor
We use Shopify to process and store your data. Shopify acts as our data processor, helping us manage transactions, fulfil orders, and run our website. As the data controller, we are responsible for ensuring that your data is processed in accordance with the UK GDPR.
For more information about Shopify’s privacy practices and its commitment to GDPR compliance, you can refer to their Privacy Policy.
5. Sharing Your Information
We do not sell or rent your personal information. However, we may share your data with trusted third-party service providers to help operate our business, such as:
- Payment Processors: (e.g. Shopify Payments, SumUp, or Revolut)
- Shipping Providers: For the delivery of your orders.
- Analytics Services: For understanding how users interact with our website.
- Advertising Networks: For personalised marketing (only with your consent).
All third parties are required to protect your information and act under data protection laws.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to provide website functionality, analyse performance, and enhance your browsing experience. Cookies help:
- Remember items in your cart
- Store preferences
- Track user interaction (for analytics and performance)
You can disable cookies via your browser settings, though this may affect certain site features.
7. Data Retention
We retain your data only for as long as necessary to fulfil the purposes for which it was collected, including:
- For accounting and tax purposes (typically 6 years)
- Until you request deletion of your information (if legally permitted)
8. Your Rights Under UK GDPR
You have the following rights regarding your data:
- Right to Access: Request a copy of the data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your data in certain circumstances.
- Right to Restrict Processing: Ask us to limit how we process your data.
- Right to Data Portability: Request your data in a format you can move elsewhere.
- Right to Object: Object to processing based on legitimate interests or direct marketing.
- Right to Withdraw Consent: Withdraw consent at any time if we are processing your data based on it.
To exercise your rights, email us at: info@thehappygarden.uk
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe we have not handled your data correctly: https://ico.org.uk
9. Third-Party Links
Our Site may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
10. Changes to This Privacy Policy
We may update this policy to reflect changes to our practices or for legal/regulatory reasons. The “Last Updated” date at the top of this page will be revised accordingly.
11. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
The Happy Garden Ltd
Email: info@thehappygarden.uk
Phone: 020 8050 8919